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✳ After buying hosting from us, you will understand the complete CPanel, if you don't understand then the client will have to take that responsibility, if you change / delete any file database without understanding after understanding CPanel, the client will have to take that responsibility.
✳ Any adult content/betting/ptc/dollar purchase on our hosting is not allowed to be used as a trading site or for any anti-state activities, if used, the hosting will be suspended or removed without any notice.
✳ Company will not be responsible if Facebook blocks your domain after taking our hosting, customer will be responsible.
✳ If you do not pay the hosting bill on time i.e. more than 7 days after the due date of the bill, then the hosting will be deleted without any notice, the data or files cannot be recovered, you must check the mail or login to the billing portal. You need to know the time of the bill, sometimes the mail or SMS may not go, so you have to login to the portal and check. And you have to pay before it gets deleted.
✳ Smart Host BD's shared hosting cannot be used for any storage, such as video audio file downloads and uploads, only website databases and files can be kept on the specified plan.
✳Any other report including DMCA report / Spamming / Trademark / Phishing link actually Smart Host BD has the ability to suspend or terminate the hosting without any notification, then any objection from the client will not be accepted.
✳Backups and Data Loss
Smart Host BD will not take any responsibility for data loss due to server crash or any tech related reasons, Smart Host BD only provided hosting service and did not take responsibility for data backup, after that Smart Host BD automatically saves data on remote server. Due to technical reasons, the data may not be stored on the remote server, so the client should download the backup regularly from the cPanel. Smart Host BD does not provide remote backup capabilities either. Save backup from cPanel for client's own security.
Smart Host BD will facilitate free transfer from cpanel to cpanel, any manual transfer charge will be $5-$20, depending on site data will be more or less. Migration from Root Access to VPS or Dedicated Server is completely free,
Transfer from non-root to 20 accounts is free, after that $1 will be charged for each account. Same conditions apply to resellers.
Backups – Smart Host BD take daily backup and backups are not guaranteed. These backups are strictly for our own use in-case of a server failure. Smart Host BD recommends that clients backup their data to their personal computers or storage servers. Clients are responsible for their own data. Note: Audio video zip file is not kept in remote backup, only website content and database backup is kept.
Suspended or Terminated Account Backups – If you need backup for suspended account, you need to pay $10 one time fee. We keep terminated account backup for 7 days only. The restoration fee is $15 one time depend on the backup availability. Note: We do not provide any guarantee on terminated account backup.
✳ Unacceptable Material:
✔ Movie Downloading Uploading Audio/Video
✔ IRC Scripts/Bots or IRCD (irc servers)
✔ Proxy Scripts/Anonymizers
✔ Image Hosting Scripts (similar to Photobucket or Tinypic)
✔ AutoSurf/PTC/PTS/PPC sites
✔ Bruteforce Programs/Scripts/Applications
✔ Mail Bombers/Spam Scripts
✔ Banner-Ad services (commercial banner ad rotation)
✔ File Dump/Mirror Scripts (similar to rapidshare)
✔ Commercial Audio Streaming (more than one or two streams)
✔ High-Yield Interest Programs (HYIP) or Related Sites
✔ Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
✔ Lottery/Gambling Sites
✔ Hacker focused sites/archives/programs
✔ Sites promoting illegal activities
✔ Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
Client agrees not to run any processes on his or her VPS which create a CPU load above 0.9 on the VPS for an extended period of time or which cause a high CPU load on the host node for an extended period of time. In other words, client agrees not to use the equivalent of a full core for him or herself for an extended period of time. Disruptive CPU usage may result in a reboot, shutdown, and/or suspension of the VPS regardless of the time lapse involved.
✔ Refund – Unfortunately We Don’t offer any refund for VPS or Dedicated Server or any Reseller Hosting.
✔ Policy for VPS services:
The following are strictly prohibited uses and may result in immediate suspension and/or termination if discovered on Your account:
Note: VPS/VDS/Dedicated server user doesn’t have any data backup option includes by default. Nor even any backup of the VPS/VDS/Dedicated server customer’s data is stored on Smart Host BD’s side for any disaster recovery purpose. So, it’s always the customer’s responsibility to create their backup strategy.
Be sure to register with your correct information when registering with Smart Host BD. NID or other documents may be required later.
In all cases documents are requested.
1. In case of change of Smart Host BD account email or any other information.
2. While verifying the account of the Smart Host BD.
3. If the Domain, Hosting, VPS, Dedicated Server is suspended for any reason.
✔ Rules of bad behavior
Smart Host BD reserves the right to suspend, remove or close the client's account if any client misbehaves with Smart Host BD's staff admin and other persons regarding Smart Host BD's service matters. After that, the account will not be reactivated in any way, all services in the account will become unusable.
✔ In case of unauthorized payment, the payment will be refunded in the same channel, depending on the gateway, it may take 1 to 7 days or more.
✔ If a shared/reseller account has a past due invoice, we will perform the following actions.
If a VPS has a past due invoice, we will perform the following actions.
Dedicated servers will be suspended as soon as an invoice is overdue.
✔ If for some reason the invoice shows unpaid after payment through the gateway, open a ticket with your payment info, Smart Host BD will contact the gateway and inform the solution in that case it may take 5 minutes to 1 hours, in such a case your order will not be active.
Note: In this case we may have to contact the payment gateway for which the third party's reply may be delayed, wait until the reply is given.
✔ In case of manual payment it may take 5 minutes to 1 hours for bKash/rocket/cash/Bank Transfer.
Note: If the invoice number is wrongly given as a reference during manual payment, then the wrong invoice will be paid and the service will be activated, in this case the refund will not be accepted, the client will have to make a new payment.
✳ Refunds Policy
✔ If Smart Host BD's support or any other problem fails to resolve, then client can get refund, refund request will not be accepted if more than 7 days.
✔ Once any domain registration is done, the domain money will not be refunded, if any domain transfer is initiated, the same will not be refunded.
✔ Any VPS or Dedicated Server is completely non-refundable.
✔ There is no moneyback guarantee on reseller hosting.
✔ No refund will be admissible if your service is canceled/suspended/terminated due to non-compliance with our terms.
✔ Money deposited in the client's account is non-refundable, it can be used to purchase any service.
✔ Cancellation requests from any location other than the client area will not be accepted.
✔ After submitting the cancellation request, the account cannot be reactivated in any way, you have to purchase a new package.
✳Cancellation and Refunds Procedure
✔ If you want to cancel the service, you have to submit a cancellation request from the client area. To do this click the icon next to the package you wish to cancel ‘Request Cancellation’ Press then you must fill and submit the form.
[ "immediate cancellation" It means your package will be deleted within 1-24 hours of submitting the cancellation request.
"End of Billing Period" It means that it will be active till the last billing date and then it will be auto canceled. Selecting this will not apply for refund.]
✔ After submitting the cancellation request, the billing department will open a ticket, after which you will get the refund within 12-48 hours (may take longer depending on the gateway - 1 to 12 days). If any charge is deducted when sending or receiving money to the account to which the money will go, the client will have to pay that charge.
✔ If credit balance refund is taken to Smart Host BD's account, refund will be received within 1 minute-1 hour, credit balance refund should be written on the ticket.
Change to the TOS: Smart Host BD reserves the right to revise its policies at any time without notice.